The initial period will be around one month, with the potential for an extension. The role is paying an hourly rate of £13.50 per hour(dependent on experience), working Monday–Friday across a rota shift pattern.
As a Student Hub Advisor, you’ll be the first point of contact for students, providing clear, empathetic support across in-person, phone, email, live chat, and messaging platforms. Working as part of a proactive team, you’ll handle student enquiries, offer guidance, and refer complex issues to specialist teams to ensure an excellent student experience.
Shift Pattern 1
- Monday: Non-working day
- Tuesday: 8:30am - 6:00pm
- Wednesday: 11:30am - 8:00pm
- Thursday: 11:30am - 8:00pm
- Friday: 11:30am - 8:00pm
- Saturday: 9:00am - 2:00pm
- Monday: 11:30am - 8:00pm
- Tuesday: 9:00am - 5:30pm
- Wednesday: 9:00am - 5:30pm
- Thursday: 11:30am - 8:00pm
- Friday: 12:00pm - 8:00pm
Key responsibilities of the Student Hub Advisor role includes:
- Responding to student queries promptly and professionally
- Monitoring attendance and advising on absence-related matters
- Supporting student wellbeing and identifying safeguarding concerns
- Managing student data and contributing to reporting
- Coordinating campus activities and events
- Acting as a liaison between students and academic staff
- Experience in a student-facing, advisory, customer service, or support role
- Strong communication and interpersonal skills
- A patient, empathetic, and proactive approach
- Confidence working with data and multiple systems (CRM experience desirable)
- Ability to work both independently and as part of a team
For more information on the role, please contact Reiss on 0121 705 0077 or at reiss@kateandco.com. If your application is unsuccessful, your CV will be kept on file for future vacancies.
