This is a full-time office-based role working Monday to Friday 8.30-5.30 with 1 in every 4 weekends, when working a weekend you get time off during the week.
Key Responsibilities as a Service Desk Coordinator:
- Plan and coordinate reactive jobs to meet SLAs.
- Ensure legal compliance and timely completion of all planned works.
- Monitor project scope, cost, and resource allocation to maintain quality standards.
- Support service desk operations, ensuring smooth communication and workflow.
- Highlight and address concerns promptly with management.
- Assist with contracts, focusing on process efficiency and team collaboration.
- Manage resources, plan job schedules, and prioritise emergency work as needed.
- Maintain accurate data for reports and ensure customer satisfaction.
Qualifications/Skills required for the role of Service Desk Coordinator:
- Strong organisational and communication skills with a focus on time management.
- Excellent reporting and analytical skills.
- Ability to collaborate cross-functionally and operate effectively in a team environment.
- Proficient with computer systems and learning bespoke software.
- Positive, proactive attitude with the ability to work under pressure.
Personal Qualities required for the role of Service Desk Coordinator:
- Enthusiastic, resilient, and adaptable.
- Ability to find solutions and work with a "can-do" attitude.
If you are driven by results and enjoy problem-solving, apply today!
Thank you for your application. For more Information on the role please contact Kirsty on 0121 705 00 77 or at kirsty@kateandco.com. Should your application be unsuccessful, your CV will be kept on file for future vacancies.
