Location: Motherwell (Hybrid – 2 days office, 3 days remote)
Rate: £20 per hour
Contract: 26 weeks (potential for further projects)
Start Date: ASAP
Overview
An opportunity has arisen for several Service Delivery Coordinator to join a major network transformation project on a fixed-term contract basis.
This role will involve liaising with business customers to arrange the replacement of legacy equipment, ensuring seamless service continuity and an excellent customer experience throughout the process.
This is a fast-paced coordination role suited to someone confident communicating with business clients, highly organised, and able to manage multiple moving parts independently.
Key Responsibilities
- Engage with business customers via telephone and email to coordinate equipment replacements.
- Manage follow-ups and ensure all appointments are confirmed and recorded accurately.
- Liaise with scheduling and technical teams to hand over confirmed customer details.
- Maintain a professional, proactive approach to customer communication.
- Take ownership of tasks, demonstrating initiative and attention to detail.
- Previous experience within a B2B or service delivery environment.
- Excellent communication and interpersonal skills, confident speaking with customers.
- Ability to work independently and manage your own workload effectively.
- Strong organisational skills and a proactive approach to problem-solving.
- Professional, personable, and adaptable attitude.
- Previous experience in telecommunications, utilities, or a similar customer-focused industry.
- General understanding of service coordination or scheduling environments.
- Full training will be provided (initially 5 days per week on-site before moving to hybrid).
- Hybrid working pattern: 2 days per week in the Motherwell office.
- Standard full-time hours, Monday to Friday.
- Equipment provided.
Apply today for a confidential chat!
