The role involves coordinating works orders, liaising with customers and contractors, and providing financial and administrative support to ensure repairs are completed efficiently and to agreed service levels.
Key Responsibilities of the Repairs coordinator role:
- Manage works orders and CRM task workflows
- Liaise with customers and contractors to progress and resolve repairs
- Process invoices, valuations, payment schedules and purchase orders
- Monitor job progress, WIP levels and SLA performance
- Support contractor performance monitoring and reporting
- Respond to written and telephone enquiries and update systems accordingly
- Strong coordination and administration skills
- Experience in repairs, property, housing or maintenance environments
- Confident using CRM systems and handling customer contact
- Organised, proactive and able to manage multiple priorities
