This is a full-time role, working Monday to Friday, based onsite in the Norwich area. The successful candidate will play a key role in managing empty homes and coordinating the lettings process, ensuring properties are turned around efficiently and customers receive an excellent service throughout their journey.
As a Lettings Coordinator, you will work as part of a busy and customer-focused team, overseeing the "key to key" process from end of tenancy through to sign-up and post-tenancy administration, helping to minimise void periods and maximise customer satisfaction.
Key Responsibilities of the Lettings Coordinator:
- Manage the end-to-end lettings process for empty properties, ensuring homes are let within agreed targets and service standards
- Act as a first point of contact for customers, colleagues, contractors, and external agencies, providing a professional and responsive service
- Coordinate all office-based activities from end of tenancy through to new tenancy sign-up and post-tenancy administration
- Liaise with internal departments and third-party contractors to ensure properties are ready to let as quickly as possible
- Arrange inspections, viewings, and appointments with outgoing and incoming customers
- Assess applicants' suitability for available properties, including obtaining references where appropriate
- Raise and monitor repairs and void works, ensuring work is completed within agreed timescales
- Maintain accurate records and update systems in line with company policies and procedures
- Monitor performance against KPIs and contribute to achieving team targets
- Identify opportunities to improve processes and enhance the customer experience
- Previous experience within lettings, housing, allocations, voids, property administration, or a similar customer-focused environment
- Excellent organisational skills with the ability to manage a busy and varied workload
- Strong communication skills, both written and verbal
- Experience working with multiple stakeholders and building effective working relationships
- High attention to detail and strong administrative skills
- Ability to work to deadlines and performance targets
- A proactive, positive, and customer-focused approach
- Experience working within social housing or a regulated housing environment
- Knowledge of lettings, voids, allocations, or tenancy processes
- Experience coordinating repairs or contractor activity
- Immediate start available
- Monday to Friday working pattern
- Opportunity to gain experience within a reputable organisation
- Potential for contract extension
- Work within a supportive and collaborative team environment
For more information on the Lettings Coordinator role, contact Reiss on 0121 705 0077 or email reiss@kateandco.com.
If unsuccessful, your CV will be kept on file for future opportunities.
