Working hours are 9:00am - 5:00pm and the role offers an hourly rate of £12.62 per hour, with a hybrid pattern.
Roles and Responsibilities of the Jeopardy Coordinator:
- Tracking jobs that are currently in progress and identifying those at risk of delays or SLA breaches.
- Manually dispatching tasks and reallocating work to field technicians or specialist engineers when plans change.
- Managing inbound field communications via platforms (like Zinier) and keeping stakeholders updated.
- Creating service tickets, linking related tasks, and optimising rejected or problematic jobs.
- Responding to unexpected situations like emergency leave, joint meets, or high-priority engineer replacements.
- Managing field activities that require coordination with external parties and compliance (e.g., streetworks).
- Demonstrable Customer Service experience.
- The ability to work independently and as part of a wider team.
- Strong administration experience.
- Excellent communication and organisational skills.
- Evaluating problems.
- Processing details.
- Building relationships.
For more information on the role please contact Reiss on 0121 705 0077. We would like to thank you for taking the time to apply for this vacancy. If you are not selected for this position, your CV will be kept on file, and you may be contacted for other suitable roles in the future.
