Full time – hybrid working
Salary - £35,000
Hours 8.30 – 5.00pm (Monday to Friday)
We are currently recruiting on behalf of a growing, design-led retail business for a permanent IT Support Engineer to join their internal Business Systems team based on the outskirts of Birmingham.
This is a great opportunity for someone confident supporting users at all levels, both remotely and in person across multiple sites. You will play a key role in keeping the business running smoothly day-to-day, while also supporting IT projects and systems improvements.
What you’ll be doing as an IT Support Engineer:
- Providing 1st/2nd line support to internal users across multiple locations
- Managing and maintaining hardware, software, and peripherals
- Supporting user onboarding, Microsoft 365, Active Directory & Azure AD
- Troubleshooting network, telephony, and application issues (e.g. SAP B1, FileMaker)
- Collaborating with third-party vendors and MSPs to resolve issues
- Creating documentation and maintaining knowledge bases (Jira, Confluence)
What we’re looking for as an IT Support Engineer:
- Proven background in IT support, ideally across mixed environments (Windows, macOS, mobile)
- Strong working knowledge of Microsoft 365, AD/Azure, networking (Ubiquiti/Meraki), and cybersecurity tools
- Experience supporting business-critical systems (ERP/CRM/stock control/payroll apps)
- Excellent communication and organisational skills—someone who can own problems and see them through
- Happy to travel to other sites on occasion (London, Manchester, Birmingham)
Please apply or contact Kirsty at kirsty@kateandco.com for more info.
Should you submission be unsuccessful, your CV will be kept on file for future vacancies.
