Key Responsibilities of the Income Recovery Assistant role:
- Support debt recovery and arrears collection activities.
- Administer customer credit balances and direct debits.
- Maintain accurate records and case histories.
- Prepare court and recovery documentation.
- Produce reports and analyse data using Excel.
- Liaise with customers, councils, and external agencies.
- Support Housing Benefit and Universal Credit processes.
- Handle customer enquiries and provide administrative support.
- Experience in administration, income recovery, debt collection, credit control, or housing.
- Strong Excel and Microsoft Office skills.
- Excellent communication and organisational skills.
- High attention to detail and ability to manage workloads effectively.
- Coventry Area
- Full Time, Temporary
- £14.05 per hour
- Hybrid working available
- Friendly and supportive team
