Key Responsibilities of the Income Collection & Recovery Officer role:
- Manage rent arrears and debt recovery cases, negotiating repayment arrangements with customers.
- Proactively contact customers to resolve debt issues and maximise income collection.
- Investigate disputed debts and undertake debt recovery initiatives.
- Assess customer affordability and refer customers to appropriate support services.
- Maintain accurate records and produce reports where required.
- Provide advice on tenancy obligations, arrears management, and welfare reform.
- Prepare court documentation and support legal proceedings where necessary.
- Work towards income collection targets and contribute to team performance objectives.
- Previous experience in income collection, debt recovery, arrears management, housing, or credit control.
- Knowledge of housing law and debt recovery processes, including court procedures.
- Strong customer service and communication skills.
- Good IT skills, including Microsoft Office applications.
- Ability to manage a busy workload and work independently.
- Experience providing advice and support to customers.
- Full UK driving licence and access to a vehicle would be advantageous.
- Coventry Area
- Full Time, Temporary
- £16.06 per hour
- Monday to Friday, 9:00am to 5:00pm
- 36.25 hours per week
- Hybrid working available
- Friendly and supportive team
