We’re recruiting for a Customer Service Executive to join a busy team supporting a world renowned Organisation, based near the Tamworth area. Hours for the role are Monday-Friday, 9am-5pm, 35 hours per week with 1 day working from home.
This is a fast-paced, customer-focused role where you’ll be the first point of contact for members, delivering a high standard of service across multiple channels.
Key responsibilities of the Customer Service Executive role include:
- Respond to inbound member enquiries via email and other channels
- Handle requests, issues, and complaints in a timely and professional manner
- Liaise with internal teams to resolve queries and provide updates
- Support booking enquiries and forward quotes where appropriate
- Maintain accurate records of interactions and follow-ups
- Deliver a high level of customer service in a fast-paced environment
- Previous experience in a customer service or contact centre environment
- Strong communication skills, both written and verbal
- Ability to manage a high volume of enquiries and prioritise effectively
- Confident handling complaints and problem-solving
- टीम player with a proactive and flexible approach
- Interest in sport or working in a member-focused environment is advantageous
- Immediate start required (ASAP)
- Hourly rate of £13.45 per hour
- Temporary, full time role (3 months initially)
- Initial fully onsite training period, with hybrid working introduced thereafter (1 day working from home)
- Opportunity to gain experience within a world renowned organisation
