You’ll manage inbound enquiries from supporters, handling everything from general queries to requests and complaints, ensuring each interaction is resolved efficiently and professionally. You’ll liaise closely with internal departments to provide accurate information, support bookings where required, and escalate or forward queries to the relevant teams. Hours for the role are Monday-Friday, 9am-5pm, with 1 day working from home.
Key responsibilities of the Customer Service Executive role include:
- Respond to inbound supporter enquiries via email and other channels
- Handle requests, issues, and complaints in a timely and professional manner
- Liaise with internal teams to resolve queries and provide updates
- Support booking enquiries and forward quotes where appropriate
- Maintain accurate records of interactions and follow-ups
- Deliver a high level of customer service in a fast-paced environment
- Previous experience in a customer service or contact centre environment
- Strong communication skills, both written and verbal
- Ability to manage a high volume of enquiries and prioritise effectively
- Confident handling complaints and problem-solving
- टीम player with a proactive and flexible approach
- Interest in sport or working in a member-focused environment is advantageous
- Immediate start required (ASAP)
- Hourly rate of £13.45 per hour
- Temporary, full time role (3 months initially)
- Initial fully onsite training period, with hybrid working introduced thereafter (1 day working from home)
- Opportunity to gain experience within a world renowned organisation
