Location: Coventry
Salary: £25,509 per annum
Contract: Permanent - Full Time
Start date: Induction begins 9 March 2026
We’re working on a exciting recruitment campaign and are looking for passionate, customer-focused individuals to join a busy and supportive Customer Care team within a leading housing and property organisation.
As a Customer Care Advisor, you’ll be the first point of contact for customers, providing help and reassurance across phone, email and web chat. Every conversation is different, and you’ll play a vital role in resolving queries, solving problems, and making sure customers feel heard, valued and supported.
This is a fantastic opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering excellent service.
What you’ll be doing:
- Managing a wide range of customer enquiries across multiple contact channels
- Taking ownership of issues and seeing them through to resolution
- Providing clear, proactive updates to customers and colleagues
- Working collaboratively with internal teams and external partners
- Keeping accurate and detailed customer records
- Delivering compassionate, solution-focused support tailored to individual needs
Working hours:
- Monday–Friday: 8am–8pm
- Saturdays: 8am–1pm
What we’re looking for as Essential requirements:
- Proven experience delivering excellent customer service
- Strong communication skills across phone, email and live chat
- Ability to listen actively and solve problems with empathy
- Confident using multiple IT systems and MS Office packages
- Willingness to learn and develop new knowledge
- Flexibility to work shifts, including occasional Saturdays
