Duties of the Customer Service Advisor role Include:
- Handling a wide range of public enquiries (Council Tax, Benefits, Social Services, Environmental Services) via phone, email, live chat, and in person
- Resolve queries with professionalism, empathy, and attention to detail
- Use multiple IT systems to log, update, and manage cases
- Support face-to-face service delivery, including payments and cash handling
- Manage sensitive issues (complaints, vulnerable customers) with discretion
- Work flexibly on a Monday–Friday rota across local sites
- Level 3 qualification (or equivalent experience) in Customer Service/Admin
- Strong background in high-volume customer service
- Excellent communication skills, both written and verbal
- Confident IT user (Microsoft Office, databases)
- Experience handling complex/sensitive enquiries
- Knowledge of council/public sector services desirable
- Fluent in English; DBS check required
Customer Service Advisor role- What’s on Offer:
- Hourly rate of £13.47 per hour
- Career development and ongoing training
- Supportive, inclusive team environment
- The chance to make a real difference in the community
