Location: Solihull
Full time Temporary (3 months initially with the view of extending)
Salary: £13.47 per hour
KC Group are recruiting for an experienced and customer-focused Customer Service Advisor to join a highly regarded public sector organisation’s contact team.
This is an exciting opportunity to make a real difference by supporting members of the public across a wide range of services – including Council Tax, Benefits, Social Services, and Environmental Services – through various communication channels such as phone, email, live chat, and in-person queries.
What You’ll Be Doing:
- Handling a diverse range of customer enquiries in a timely, courteous, and professional manner
- Advising and resolving complex queries with empathy and attention to detail
- Using multiple IT systems to log, update, and resolve cases
- Communicating clearly and effectively with customers, internal teams, and external partners
- Managing sensitive issues, including complaints and vulnerable customers, with care and discretion
- Supporting face-to-face service delivery, including payments and end-of-day cash handling
- Working flexibly on a rota basis, Monday to Friday
- A Level 3 qualification (or equivalent experience) in Customer Service or Administration
- Extensive experience in a high-volume customer service environment
- Strong verbal and written communication skills
- Confident IT user, including Microsoft Office and customer databases
- Experience handling complex or sensitive enquiries professionally
- Knowledge of public sector or Council services is desirable
- Willingness to travel across various local sites as needed
- Competitive salary with performance-based progression
- Career development opportunities within a supportive and inclusive team
- Access to training and coaching to help you grow in your role
- The chance to contribute meaningfully to community wellbeing
Ready to apply?
Contact Michael on 0121 705 0077
Or email your CV to michael@kateandco.com
