Reporting into the Customer Operations Coordinator, you will play a key role in ensuring customers receive the highest level of service. This position offers hybrid and flexible working patterns, with occasional travel to other UK sites and, at times, internationally for training and development.
It is essential that you have experience of SAP to be considered for this role.
Key Responsibilities of the Customer Operations Coordiantor role:
- Acting as the first point of contact for customer queries and concerns
- Investigating and resolving customer complaints
- Responding to quotation requests
- Processing orders accurately and efficiently
- Maintaining and updating the customer database
- Collaborating with key stakeholders including account managers, finance, quality, and suppliers
- Ensuring adherence to all company guidelines and procedures
- Previous experience in a similar or high-end customer service role
- Experience using SAP software
- Strong organisational skills with the ability to prioritise workload effectively
- Confident communicator with a proactive approach
- £32,000- £34,000 per annum (dependent on experience and skillset)
- Hybrid and flexible working
- Opportunity to gain experience within a leading organisation
- This is a fixed-term maternity cover position expected to last 12-15 months.
