KC Group are recruiting Case Handlers
on behalf of a leading housing and property maintenance organisation.
This is a temporary opportunity offering an hourly rate of £16.28
per hour, working full-time, Monday to Friday, with a hybrid working pattern.
We're looking for a Case Handler to take end-to-end ownership of housing hazard cases—ensuring reported issues are assessed promptly, prioritised by risk, and resolved safely within strict statutory timescales.
Key Responsibilities of the Case Handler role:
- Managing HHSRS and Awaab's Law cases from initial referral through to compliant, evidenced closure.
- Triaging reported hazards, assessing risk and customer vulnerability, and prioritising actions in line with legislation and policy.
- Raising, instructing, and coordinating repair works with contractors and internal teams to ensure works are delivered to standard and within statutory timescales.
- Coordinating proportionate interim measures—including decant arrangements where required—until a permanent resolution is achieved.
- Acting as the main point of contact for customers throughout their case, making early contact, managing expectations, and confirming access arrangements.
- Maintaining comprehensive, accurate case records and audit trails across internal IT systems.
- Reviewing evidence of completed works to verify hazards are fully resolved prior to case closure, escalating any delays or quality concerns.
- Assisting with Local Authority and Environmental Health liaison, tracking statutory notices and commitments through to completion.
To be considered for the Case Handler role:
- Experience managing housing repairs, property compliance, technical, or customer-focused cases from referral to resolution.
- Strong working knowledge of Awaab's Law, HHSRS, statutory repair obligations, and social housing regulatory requirements.
- Good technical judgement to assess property defects, safeguard customers, and implement interim measures.
- Excellent organisational, analytical, and case management skills, with the ability to balance competing priorities.
- Strong written and verbal communication skills, able to explain technical information clearly to customers, contractors, and colleagues.
- Strong IT skills with experience maintaining accurate records and clear compliance audit trails.
- Understanding of repairs quality assurance within a regulated social housing environment (desirable).
- Membership of, or willingness to work towards, a relevant professional body such as CIOB, RICS, or CIH (desirable).
Key information about the Case Handler role:
- £16.28 per hour.
- Full-time, Monday to Friday.
- Hybrid working available
- Temporary opportunity.
- Supportive team environment.
- Immediate start available.
- Potential for longer-term opportunities.
For more information, contact Reiss on 0121 705 0077 or at reiss@kateandco.com or candy@kateandco.com
Should your application be unsuccessful, your CV will be kept on file and considered for future suitable opportunities.
