Key Responsibilities of the Benefits Assessor role:
- Assess new claims and changes of circumstances for Housing Benefit and Council Tax Reduction
- Gather correct evidence and liaise with Rent Officers, landlords, and other agencies
- Issue customer and landlord notifications in line with legislation
- Identify overpayments and apply ongoing deductions where relevant
- Respond to customer queries via phone, email, or letter
- Maintain up-to-date knowledge of legislation, systems, and procedures
- Support office procedures, training, and hybrid working arrangements
- Recent experience processing Housing Benefit and Council Tax Reduction claims
- Knowledge of relevant legislation and assessment procedures
- Confident in advising customers and handling enquiries
- Competent in Microsoft Office and database systems
- Strong organisational skills, attention to detail, and excellent communication
- Hourly rate of £13.90
- Hybrid working available
- DBS: Basic check required
