This is a hybrid role, with 3 days per week based in the office (Tuesday, Wednesday and Thursday) and 2 days working from home.
The Role:
As an Appeals Coordinator, you will play a key role in supporting the smooth management of appeals and case administration processes. Working within a fast-paced and professional environment, you will liaise with internal teams, maintain accurate records, and ensure all cases are progressed efficiently and within agreed timescales.
This opportunity would suit someone with strong administrative experience, excellent communication skills, and a proactive approach to problem-solving.
Key Responsibilities:
- Coordinate and manage appeals cases from receipt through to resolution
- Maintain accurate and up-to-date records and documentation
- Liaise with internal departments and external stakeholders professionally and efficiently
- Ensure all work is completed within agreed service levels and deadlines
- Prepare correspondence and supporting documentation
- Support continuous improvement within administrative processes
- Deliver a high standard of customer service at all times
- Previous experience within an administration or coordination role
- Strong organisational skills with excellent attention to detail
- Ability to prioritise workload in a busy environment
- Confident communication skills, both written and verbal
- Good working knowledge of Microsoft Office applications
- Able to work independently as well as part of a collaborative team
- Experience within healthcare, legal, insurance, or regulated environments would be advantageous but is not essential
37.5 hours per week, Monday to Friday, usually between 8:00am and 6:00pm.
What's on Offer:
- Hybrid working model
- Supportive and collaborative working environment
- Ongoing training and development opportunities
- Competitive salary and benefits package
- Opportunity to join a growing and respected organisation
For more info please contact Kirsty at kirsty@kateandco.com.
If your CV isn't shortlisted for this role, we will keep your CV on file for other opportunities that may be of interest to you.
